Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to return the item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you must contact us at sales@fbhstudio.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at sales@fbhstudio.com

Damages and issues
Please inspect your order upon receipt and contact us within 5 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take photos of any damage and email us.

Exceptions / non-returnable items
We cannot accept returns on prayer ropes, fine art prints or on final sale items.  All commissioned artwork is non returnable/refundable.

Please get in touch if you have questions or concerns about your specific item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@fbhstudio.com

EU Right of Withdrawal

14-day return window Customers in the EU have the right to cancel or return their order within 14 days of receiving the last item, no reason needed.

"To request a return or cancellation, log into your account and open the relevant order.

Customers must send items back within 14 days of notifying Fueled By Heart Studio of your intent to return them.

Refunds will be issued within 14 days of receiving the returned items (or proof of return).

Customers cover the return shipping costs. 

Exclusions:  All commission/custom Artwork is exempt from the right of withdrawal